Book Review: The 21st Century Workforce
How to Manage Teleworkers: Toolkit
(For Managers Managing Teleworkers)

The Federal Government wants it; most federal workers want it so why is it that teleworking is not being adopted as enthusiastically as it should be? Especially since by all measures, it is coming. Already, a labor arbitrator for a local federal government union, has ruled that telework “is a right, not a privilege”.

One of the main reasons is the reluctance of many federal managers to have their staff working out of sight – out of the office. There is still a strongly held view by many managers that staff working from home will not be as productive and that their own authority will be undermined as a result.

The Handbook for Managing Teleworkers should be enough to convince the most reluctant of these managers that almost all these views are myths. In fact, the reality is the exact opposite. Teleworkers can be more productive - and the most efficient teleworkers are those that are properly managed.

This Handbook is an easy to follow and implement Five-Step Toolkit for all managers and decision makers involved with teleworking. It explains how to set up a telework program, how to train managers and in turn, how managers should train and supervise their teleworkers.

The Handbook discusses all the arguments that have been put forward against teleworking and debunks them using all the latest surveys and case studies. There are chapters on problems and how to overcome them and how to motivate through counseling, coaching and developing trust.

This handbook book is an A-Z how-to guide aimed at managers tasked with introducing teleworking or overseeing teleworkers and ensuring that everything runs smoothly. The rules for managing teleworking are the same whether you are a federal or state employee or work for a private company or organization. The book is also very useful to people who are thinking of teleworking or trying to persuade their employers to introduce it.

The Handbook uses Government Training Inc “at a glance” symbols in the margins which immediately identify “must-do’s”, useful tips, points to bear in mind and checklists.

It is an invaluable resource for all telework managers and those who might be tasked with taking on this responsibility and an essential companion guide to Government Institute’s Handbook for Managing Teleworkers published earlier this year.

The Arguments For Teleworking Key benefits stemming from mainstream implementation of telework include:
  • A workforce that teleworks on a regular basis is also capable of leveraging its decentralized work settings to maintain continuity of operations (COOP) in the face of a natural disaster, terrorist attack, or other emergency situation.
  • …
  • Telework contributes to a greener environment by diminishing vehicle carbon emissions as a result of a truncated or nonexistent employee commute.
  • …
  • The job performance of teleworkers has been documented to either exceed or remain on par with that of workers in a traditional workplace arrangement.
  • …
  • Telework increases personal freedom and flexibility, thereby improving morale and decreasing stress.
  • …
  • A strong telework program improves employee retention and recruitment by increasing an employer’s attractiveness in the current competitive job market.
  • …
  • Telework accommodates persons with disabilities.
  • …
  • Telework permits more time for employees to care for their loved ones.
  • …
  • Telework can enable reduced demand for office space as well as reduced facility operating costs.
  • …
  • Telework allows for optimal use of technological advances.


Category Book Price S&H Total
Federal, DoD, State,Local Government
(Must have gov’t email address)
$54.50 $9.50 $64.00
U.S. Corporate and NGO $59.50 $9.50 $69.00
International $59.50 $50.00 $109.50

COTR Handbook

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