Roles and Expectations of Managers and Supervisors

This course is available for On-Site Training only. We will bring this course to your agency or company.
Contact Don Dickson, On-Site Training Manager at (301) 455-5633 or

About this course

This intensive six-hour workshop is a highly interactive and designed for new or seasoned supervisors who want to grow their management skills quickly and get on the fast track to achieving leadership success. The leadership training will cover proven management techniques and powerful strategies needed to become a stronger, more confident and respected leader. Learn how to be friendly without being a friend, give targeted performance feedback, foster cooperation among team members, and gain buy-in needed to accomplish work unit goals. Leave with a leadership mindset that is sure to triumph over the managerial challenges you are currently facing.

Major topics

At the conclusion of this 6 hour session learners will…
  • Be able to compare and contrast the roles and responsibilities of managers and leaders, and select the appropriate role to use to deal with the situation at hand.
  • Be aware of their personal strengths in the areas of leadership and management and know how to build upon their current strengths to expand upon their managerial/supervisory expertise.
  • Recognize the keys to fostering cooperation and collaboration among team members.
  • Possess tools for managing and inspiring even the most resistant subordinate.
  • Be able to set priorities in a logical and functional order

Who Should Attend

At the conclusion of this 6 hour session learners will…
  • Supervisors, managers, & administrators
  • HR personnel
  • Anyone who wants to prepare for a management or supervisory position

Course Highlights

Takeaways from this course include...
  • A self-assessment to evaluate/identify your personal strengths in the areas of leadership and management
  • Understanding of the crucial role supervisors/managers play in driving team effectiveness
  • Best practice approaches to dealing with resistant, argumentative subordinates.
  • A format for rendering targeted, meaningful performance feedback
  • A myriad of methods that will inspire and excite subordinates to achieve work unit goals
  • A diagram that will help you to be friendly without being the subordinate’s friend